We've Got You Covered
Worry-Free Purchase®
What's Covered
In addition to your standard cover under consumer protection laws for:
Items not as described
Items lost, stolen or damaged in transit (i.e. before they are in your physical possession (or in the possession of someone you have authorised to take delivery)
Items not matching their description
Items not of satisfactory quality or not fit for purpose
Items not delivered within 30 days of purchase, unless agreed otherwise
Worry-Free Purchase® provides the following protection:
- Extended return windows – Seven (7) additional days to decide
- Post-delivery theft coverage – Protection for packages stolen or missing after delivery
- Delay compensation if the items are not delivered within 10 days
- Access to desktop and mobile app
- Live, instant support