FYI

• Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!
• Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time).
• For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
• If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.
• Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
• Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).
• For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office.