Customer Service
Top 5 Questions
Top 5 Questions
You can track your order Here.
Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.
Shippings are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Ask our virtual agent Layla for an instant answer or contact us here
| Shipping option | Shipping times | Shipping cost |
|---|---|---|
| USA Standard Shipping | 4-7 working days (State dependent) | $9.99 per order |
| USA Express Shipping | Up to 3 working days | $14.99 per order |
We will get this fixed for you ASAP
Please send us an email with the following information:
- Your name
- Order number
- Product name and code (this can be found on your order confirmation email)
- Description of the fault
You won’t be able to attach an image of the faulty item just yet but make sure you have one ready for when you receive a reply from us. Please wait until you’ve spoken to our Customer Care team before you return anything so we can make sure we get the correct item to you as quickly as possible.
28 DAYS FROM POSTING
READY TO RETURN?
Create a returnHow do I return?
Repack your items
No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
Login to our returns portal
You will need your order number and email address/post code.
Select your preferred return option
Print returns label at home.
Once you have processed your return in the portal, you're ready to post it off
You'll get an email once we receive your returned item.
FYI
- Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!
- Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time).
- For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
- If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.
- Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
- Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).
- For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office.
We've gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us. We have printer-less options too if you don’t have a printer!
Ready to Return? Click here.
Please note we've extended our returns to 28 days so a typical refund may take longer than usual.
A typical refund will take up to 14 days + your banks handling time.
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.
Ready to Return? Click here.
Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.
Orders & Shipping
You can track your order Here.
Your order number will be on your dispatch email, parcels can only be tracked after they've been dispatched.
Deliveries are made between 8am and 9pm. On the rare occasion deliveries are delayed due to unforeseen circumstances, most arrive the following day. Need help? Ask our virtual agent Layla for an instant answer or contact us here
| Shipping option | Shipping times | Shipping cost |
|---|---|---|
| USA Standard Shipping | 4-7 working days (State dependent) | $9.99 per order |
| USA Express Shipping | Up to 3 working days | $14.99 per order |
Please note: Please allow 4-5 weeks for shipping to Hawaii.
The carrier has been unable to deliver your parcel to you (you may not have been in or they might not have been able to gain access to your property). If your tracking is showing as being returned to us, you can wait for your parcel to come back and we will give you a refund when it does. A typical refund will take up to 21 days, that’s 14 days for the parcel to arrive back at our warehouse and us processing with up to 7 days for it to make its way through the banking system.
If the carrier was unable to deliver this time it may be worth checking out the carriers app, many of our carrier will allow you to add instructions for the driver or a preferred safe place / neighbour for your parcel to be left with if you're not in. We also have other shipping options such as click & collect and locker collection which may be more suitable for future deliveries.
Returns and Refunds
28 DAYS FROM POSTING
READY TO RETURN?
Create a returnHow do I return?
Repack your items
No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.
Login to our returns portal
You will need your order number and email address/post code.
Select your preferred return option
Print returns label at home.
Once you have processed your return in the portal, you're ready to post it off
You'll get an email once we receive your returned item.
FYI
- Returns via the portal are fully tracked. You don’t need to remember to keep your proof of postage – it’s all digital!
- Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time).
- For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Items must be unworn and unwashed with the original labels attached. This does not affect your statutory rights.
- If you’ve received an item that’s not in perfect condition please head over to our Contact Us section so we can get this fixed for you.
- Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund.
- Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).
- For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office.
We've gone paperless! You can generate a returns label from our website, attach it to your parcel and then send it back to us. We have printer-less options too if you don’t have a printer!
Ready to Return? Click here.
Please allow 28 days from your return, processing + your banks handling time to receive your refund.
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
You've got 28 days to send something back to us from the day you receive it. Unfortunately we cannot accept returns after this time.
Ready to Return? Click here.
We try to process returns ASAP but some refunds can take up to 14 days to be processed + your banks handling time (up to 7 days).
For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times.
Please wait 14 days before contacting us about your refund if you haven’t heard from us yet. If it’s been 14 days, we’ll get this looked into for you ASAP; just head over to our Contact Us section with the below information
- Your name
- Order number
- Product name and codes of the items you returned
- A picture of your proof of postage
You won’t be able to attach an image of the proof of postage just yet (unless you’re contacting us via WhatsApp) but make sure you have one ready for when you receive a reply from us.
You've got 28 days to send something back to us from the day you receive it. Click here to start a return.
A payment is due on my invoice but I haven’t received by refund yet?If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done by contacting Klarna or via the Klarna app.
On average a Klarna refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated.
If you have any questions about extending your invoice, please contact Klarna. boohoo aren't able to extend your invoice.
I’m returning part of my order but keeping some item, how will this affect my invoice?The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. It takes up to 24 hours from your refund being processed by us for your invoice to be updated – we’ll send you an email as soon as your refund has been processed.
If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Klarna for the items that you have returned.
US returns are simple and low cost. You've got 28 days to send something back to us from the day you receive it. Click here to start a return.
A payment is due on my invoice but I haven’t received by refund yet?If you've returned items from an order paid for with Afterpay, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done via the Afterpay app. Just follow the steps below:
- 1. From the Orders Details menu, select Returning an Order.
- 2. Choose whether the return is for a purchase made in-store or online.
- 3. Following the prompts, enter the order details as instructed.
If you have any questions about extending your invoice, please contact Afterpay. boohoo aren't able to extend your invoice.
I’m returning part of my order but keeping some item, how will this affect my invoice?The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. It takes up to 24 hours from your return being processed by us for your invoice to be updated.
If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Afterpay for the items that you have returned.
US returns are simple and low cost. You've got 28 days to send something back to us from the day you receive it. Click here to start a return.
A payment is due on my invoice but I haven’t received by refund yet?If you've returned items from an order paid for with Zippay, and you're near the end of your invoice period, we'd recommend making the outstanding payments by the deadline to avoid payment charges. A refund will then be issued by Zippay once your return has been processed.
I’m returning part of my order but keeping some item, how will this affect my invoice?The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. It takes up to 24 hours from your return being processed by us for your invoice to be updated.
On average a Zippay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated.
If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Quadpay for the items that you have returned.
For more info or to contact Zippay click here.
OUR RETURNS POLICY
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
•Items must be returned within 28 days of receipt.
• Items must be unworn, unwashed and unused with the original labels still attached.
• Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet.
• Underwear and swimwear can only be returned if the hygiene seal has not been removed.
• Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons.
• Shoes must be tried on indoors.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.
Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive.
CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
If you’re a customer in the EEA, you get 14 days to cancel your contract with us
This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).
There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:
Email us: customerservices@boohoo.com
Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD
If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above.
Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
FAULTY GOODS
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.
To help us get this fixed for you ASAP, when you first contact us please include the following information;
- Your name
- Order number
- Product name and code
- Picture of the fault
- Description of the fault
(The product name and code can be found on your order confirmation email).
If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). There will be a charge for returning the item to us at a fixed amount of $6 which will be deducted from the amount to be refunded to you. You'll then receive a full refund minus the cost of $6 for returning the item.
CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.
Payments
We often have promos running on our website, please remember to apply the promo when at the checkout and to enter any promo code exactly as displayed on the website.
If you're having issues applying a promo to your order, these are some of the things to check:
- Is there a time limit to the promo? Some of our promos have time limits, your order must be placed before the promo ends to be applied to your order.
- Only one code can be used per order, if you already have a promo applied then we wont be able to apply another to the same order.
- Check for any exclusions, some of our promos exclude products from some categories on our website.
- If you're using a delivery promo make sure you have selected the correct delivery method for the promo to work.
We accept the following payment cards: Visa, Visa Debit, MasterCard and American Express. We also accept PayPal, Klarna, Giftcards and prepaid debit cards.
Please note: All payments must be made online when placing your order. We do not have the ability to place an order on your behalf. Discover & Diners payment methods do not apply on the app.
When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account.
Gift Vouchers
If you've been gifted a boohoo voucher/gift certificate, then yes we accept those, can you imagine if we didn't!
If you experiencing error messages when making a payment, firstly, make sure you have inputted the correct details by checking all the information correctly
If your credit or debit card was declined, check to see if your card is expired, out of date or your card billing address is different to the billing address on your boohoo account.
If the above doesn't help, your Credit Card Company or bank will have more information.
If using PayPal, please contact PayPal directly if your payment has been declined.
If you're still facing problems then please contact us with the following information:
- What operating system you use (e.g. iOS, Android, Windows Vista, Mac OS X)
- What Internet Browser you are using or if via our App (e.g. Internet Explorer 8, Firefox, Safari, Chrome)
- What payment method you were trying (e.g. PayPal, Visa)
- A description of the problem and what time the problem occurred
Make sure you’ve entered it in the ‘Redeem Gift Voucher’ box at the checkout page and then hit apply!
Managing My Account
You can choose how you want us to contact you about things we think you'd like to hear about. If you don't want to hear about great new offers, just simply log into your account, click on contact preferences and don't tick anything!
Log into your account, select payment details and either add, delete or edit your payment options.
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
XS
86
34.5
S
91
37
M
97
39.5
L
103
42
XL
109
44.5
XXL
115
47
3XL
121
49.5
International Conversion
XS
34
44-46
34
34
S
36
46-48
36
36
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
International Conversion
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
International Conversion
XS
28
44
28
28
61
S
30
46
30
30
76
M
32
42
32
32
81
L
34.5
50.5
34.5
34.5
87
XL
37
53
37
37
93
XXL
39.5
55.5
39.5
39.5
99
3XL
42
58
42
42
105
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
International Conversion
M
32
42
32
32
81
L
34.5
50.5
34.5
34.5
87
XL
47
53
47
47
93
2XL
39.5
55.5
39.5
39.5
99
3XL
43
58
43
43
105
4XL
44.5
60.5
44.5
44.5
111
5XL
47
63
47
47
117
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
M
97
39.5
L
103
42
XL
109
44.5
2XL
115
47
3XL
121
49.5
4XL
127
52
5XL
133
54.5
International Conversion
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
4XL
50.5
58-60
50.5
50.5
5XL
53
60-64
53
53
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
M
97
39.5
L
103
42
XL
109
44.5
2XL
115
47
3XL
121
49.5
4XL
127
52
5XL
133
54.5
International Conversion
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
4XL
50.5
58-60
50.5
50.5
5XL
53
60-64
53
53
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
M
97
39.5
L
103
42
XL
109
44.5
2XL
115
47
3XL
121
49.5
4XL
127
52
5XL
133
54.5
International Conversion
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
4XL
50.5
58-60
50.5
50.5
5XL
53
60-64
53
53
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
International Conversion
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
18
46
44
14
18
XL
womens leg only
guide only
| UK | 32 |
standard skins legths
guide only
| UK | 32 |
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
International Conversion
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
16
104
86
111
18
110
92
117
20
116
98
123
22
122
104
129
24
128
110
135
26
134
116
141
28
140
122
147
International Conversion
16
44
42
12
16
L
18
46
44
14
18
XL
20
48
46
16
20
22
50
48
18
22
24
52
50
20
24
26
54
52
22
26
28
56
54
24
28
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
International Conversion
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
18
46
44
14
18
XL
womens leg only
guide only
| UK | 32 |
standard skins legths
guide only
| UK | 32 |
Shoe Size Guide
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
10
42⁄12
12
12
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
67 - 69
84.5 - 85.5
6
34
6
2
70 - 72
86.5 - 88
8
38
8
4
73 - 77
89 - 93
10
38
10
6
78 - 82
94 - 98
12
40
12
8
83 - 87
99 - 103
14
42
14
10
88 - 92
104 - 108
16
44
16
12
International Conversion
Lingerie & Swimwear
6
34
2
6
8
36
34
6
10
38
6
12
12
40
8
12
14
42
10
14
16
44
12
16
BRA
30C
65C
30C
8C
32B
70B
310B
10B
34B
75B
34B
12B
36B
80B
36B
14B
38B
85B
38B
16B
14
90B
40B
18B
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
67 - 69
84.5 - 85.5
6
34
6
2
70 - 72
86.5 - 88
8
38
8
4
73 - 77
89 - 93
10
38
10
6
78 - 82
94 - 98
12
40
12
8
83 - 87
99 - 103
14
42
14
10
88 - 92
104 - 108
16
44
16
12
International Conversion
Lingerie & Swimwear
16
44
12
16
18
46
14
18
20
48
16
20
22
50
18
22
24
52
20
24
BRA
40B
90B
40B
18B
42B
95B
42B
20B
44B
100B
44B
22B
46B
105B
46B
24B
48B
110B
48B
26B
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
International Conversion
XS
28
44
28
28
61
S
30
46
30
30
76
M
32
42
32
32
81
L
34.5
50.5
34.5
34.5
87
XL
37
53
37
37
93
XXL
39.5
55.5
39.5
39.5
99
3XL
42
58
42
42
105
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
International Conversion
XS
28
44
28
28
61
S
30
46
30
30
76
M
32
42
32
32
81
L
34.5
50.5
34.5
34.5
87
XL
37
53
37
37
93
XXL
39.5
55.5
39.5
39.5
99
3XL
42
58
42
42
105
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
XS
86
34.5
S
91
37
M
97
39.5
L
103
42
XL
109
44.5
XXL
115
47
3XL
121
49.5
International Conversion
XS
34
44-46
34
34
S
36
46-48
36
36
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
XS
86
34.5
S
91
37
M
97
39.5
L
103
42
XL
109
44.5
XXL
115
47
3XL
121
49.5
International Conversion
XS
34
44-46
34
34
S
36
46-48
36
36
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
XS
86
34.5
S
91
37
M
97
39.5
L
103
42
XL
109
44.5
XXL
115
47
3XL
121
49.5
International Conversion
XS
34
44-46
34
34
S
36
46-48
36
36
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
-
1 CHEST
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2 WAIST
Around your waist: measure around your natural waist -
3 HIPS
Around your hips: measure around the widest point -
4 INSIDE LEG
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
XS
86
34.5
S
91
37
M
97
39.5
L
103
42
XL
109
44.5
XXL
115
47
3XL
121
49.5
International Conversion
XS
34
44-46
34
34
S
36
46-48
36
36
M
38
48-50
38
38
L
40.5
50-52
40.5
40.5
XL
43
52-54
43
43
XXL
45.5
52-54
45.5
45.5
3XL
48
56-58
48
48
International Conversion
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
International Conversion
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
International Conversion
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
Shoe Size Guide
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
10
42⁄12
12
12
Shoe Size Guide
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
10
42⁄12
12
12
Shoe Size Guide
2
35
4
4
3
36
5
5
4
37
6
6
5
38
7
7
6
39
8
8
7
40
9
9
8
41
10
10
9
42
11
11
10
42⁄12
12
12
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
67 - 69
84.5 - 85.5
6
34
6
2
70 - 72
86.5 - 88
8
38
8
4
73 - 77
89 - 93
10
38
10
6
78 - 82
94 - 98
12
40
12
8
83 - 87
99 - 103
14
42
14
10
88 - 92
104 - 108
16
44
16
12
International Conversion
Lingerie & Swimwear
16
44
12
16
18
46
14
18
20
48
16
20
22
50
18
22
24
52
20
24
BRA
40B
90B
40B
18B
42B
95B
42B
20B
44B
100B
44B
22B
46B
105B
46B
24B
48B
110B
48B
26B
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
67 - 69
84.5 - 85.5
6
34
6
2
70 - 72
86.5 - 88
8
38
8
4
73 - 77
89 - 93
10
38
10
6
78 - 82
94 - 98
12
40
12
8
83 - 87
99 - 103
14
42
14
10
88 - 92
104 - 108
16
44
16
12
International Conversion
Lingerie & Swimwear
16
44
12
16
18
46
14
18
20
48
16
20
22
50
18
22
24
52
20
24
BRA
40B
90B
40B
18B
42B
95B
42B
20B
44B
100B
44B
22B
46B
105B
46B
24B
48B
110B
48B
26B
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
International Conversion
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
18
46
44
14
18
XL
womens leg only
guide only
| UK | 32 |
standard skins legths
guide only
| UK | 32 |
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
International Conversion
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
18
46
44
14
18
XL
womens leg only
guide only
| UK | 32 |
standard skins legths
guide only
| UK | 32 |
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
International Conversion
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
18
46
44
14
18
XL
womens leg only
guide only
| UK | 32 |
standard skins legths
guide only
| UK | 32 |
For the most accurate results, it’s best to take your measurements dressed only in your underwear.
-
1.Chest
Measure around your chest: measure around your chest at the widest point, making sure to keep the tape measure properly horizontal -
2.Waist
Around your waist: measure around your natural waist -
3.Hips
Around your hips: measure around the widest point -
4.Inseam Length
Inseam length: measure from the middle of the crotch to the end of your leg (measure down the inside of the leg)
4
80.6
62.6
87.6
6
82.6
64.6
89.6
8
84.6
66.6
91.6
10
87
69
94
12
92
74
99
14
98
80
105
16
104
86
111
18
110
92
117
International Conversion
4
32
30
0
4
XS
6
34
32
2
6
S
S/M
8
36
34
4
8
10
38
36
6
10
M
12
40
38
8
12
M/L
14
42
40
10
14
L
16
44
42
12
16
18
46
44
14
18
XL
womens leg only
guide only
| UK | 32 |
standard skins legths
guide only
| UK | 32 |
Customer Service Contact Us
Please check our FAQ page for help with most queries.
Please include your order number when contacting us!
Please check our FAQ page for help with most queries.
We’re sorry but the Twitter customer service contact channel will no longer be available after 29th April. Any messages sent to us via Twitter after this date will not be responded to. Please get in touch with us using one of the below contact channels:
(Sorry, we don't have a phone number)
Legal & Data Protection
We have updated our privacy notice to ensure we’re complying with new changes in data protection law. You can find out more about your rights, choices and how we use your information in our new Privacy Notice.
These rights include the ability to control your marketing preferences. You can tell us you no longer wish to continue receiving marketing information from us at any time. If you would like to update your contact preferences you can do this by logging into My Account and editing your ‘Contact Preferences’. If you’ve forgotten your password, at the account log in page select the forgotten password option and follow the steps to reset. If that doesn't work, please get in touch by going to the 'contact us' tab on this page.
If you don’t have an account you can also unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing emails.
Please allow up to a week for this to be processed. If you have any other queries in relation to how your data is managed you can contact our Data Protection Officer at DPO@boohoo.com.
Terms & Conditions
Date Modified: 10.08.23
1. IMPORTANT LEGAL NOTICE
These are the legal terms and conditions under which we supply the products (“Products“) listed on our website us.boohoo.com (“Our Site”) to You. Please read these terms and conditions (“Terms & Conditions of Sale“) carefully before ordering any Products from Our Site. By placing an order to purchase any of our Products, you accept and agree to be bound and abide by these Terms & Conditions of Sale together with our Privacy Policy here,Website Terms of Use hereand Returns Policy here (collectively, the “Terms and Conditions“), regardless of whether or not you choose to register with us. These Terms and Conditions tell you who we are, how we will provide Products to you, what to do if there is a problem, and other important information. If you live in the United States, please read this carefully. place orders.
BY USING THE SERVICES YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS YOU SHOULD NOT PLACE AN ORDER ON OUR SITE. THESE TERMS AND CONDITIONS CONTAIN A BINDING ARBITRAION CLAUSE, A CLASS ACTION WAIVER AND JURY TRIAL WAIVER CLAUSE THAT IMPACT YOUR RIGHTS IN RESPECT OF HOW TO RESOLVE DISPUTES. UNLESS YOU OPT OUT OF THE AGREEMENT TO ARBITRATE WITHIN 30 DAYS: (1) YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMEBR IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING AND YOU WAIVE YOUR RIGHT TO PARTICPATE IN A CLASS ACTION LAWSUIT OR CLASS WIDE ARBITRATION; AND (2) YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL.
2. INFORMATION ABOUT US
- us.boohoo.com is operated by boohoo.com UK Limited (“boohoo,“ “we,“ “us,“ or “our“). We are a company registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street, Manchester, England M1 2HF. Our UK VAT number is 185 4874 61. Our email address is customerservices@boohoo.com.
3. PRODUCTS
4. PRODUCT AVAILABILITY
5. YOUR STATUS
5.1 You may only purchase Products from us if:
- you are over 18 years of age and legally capable of entering into a binding contract with us;
- you are an authorized user of the credit or debit card or payment account (i.e., Paypal or Klarna) used to pay for your order; and,
- are resident in a country that we deliver to (please see our “Deliveries” page here for further information).
6. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
7. DELIVERY
- your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes;
- you must comply with all applicable laws and regulations of the United States and any country for which the Products are destined. We will not be liable or responsible if you break any such law; and
- please see our Returns Policy here for details on returning any Products to us from a destination outside the United States.
8. PRICE AND PAYMENT
Pricing Policy
9. RETURNS, REFUNDS AND CANCELLATIONS
10. OUR RIGHTS TO CANCEL THE CONTRACT
- you do not make any payment to us when it is due;
- you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or
- you do not, within a reasonable time, allow us to deliver the Products to you, or you are unavailable to receive delivery.
- if the Products you have ordered are no longer available.
11. INACCURATE, INCORRECT, OR DAMAGED PRODUCTS
- You have 14 days to return your items starting from the day you receive your order. This returns period starts from the date you receive your order. For further information on returns please see our Returns Policy here.
12. OUR LIABILITY
13. EVENTS OUTSIDE OUR CONTROL
- strikes, lock-outs or other industrial action.
- epidemic or pandemic or government actions arising from such epidemic or pandemic.
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster.
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- impossibility of the use of public or private telecommunications networks.
- the acts, decrees, legislation, regulations or restrictions of any government.
14. INTELLECTUAL PROPERTY RIGHTS
15. AFTER-SALES SERVICE
16. PROMOTION TERMS AND CONDITIONS
17. E-GIFT CARDS
PURCHASING A GIFT CARD
E-GIFT CARD DELIVERY; TITLE, RISK OF LOSS
REDEEMING A GIFT CARD
LIMITATIONS ON USE
GIFT CARD EXPIRATION
CHECK BALANCE
RETURNING ITEMS PURCHASED WITH AN E-GIFT CARD
CORRUPTED, DELETED, LOST, STOLEN, DESTROYED, DAMAGED OR USED GIFT CARDS
LIMITATION OF LIABILITY
DISPUTES
GENERAL
18. OTHER IMPORTANT TERMS
19. DISPUTE RESOLUTION, BINDING ARBITRATION, AND CLASS WAIVER
19.1. Arbitration Agreement
19.2. Agreement to Binding Arbitration
19.3. Exceptions to Arbitration
19.4. Jury Trial & Class Action Waiver
19.5. Governing Law & Arbitration Rules
19.6. Informal Dispute Resolution
19.7. Initiating Arbitration
19.8. Fees
19.9. Location & Procedure
19.10. Arbitrator’s Decision
19.11. Choice of Law, Forum Selection, & Jury Waiver
19.13. Class Action Waiver
19.14.Batching:
19.15 30 day right to opt out.
20.
21. CALIFORNIA PURCHASES.
22. SMS
TERMS AND CONDITIONS OF USE
These terms and conditions apply to the entire contents of the website under the domain name www.boohoo.com ("Website"). Please read these terms carefully before using this Website. References to “us,” “we,” “our” or similar derivations refer to Boohoo.com UK Limited, the owner and operator of the Website. Your attention is in particular drawn to paragraphs 7 and 8 of these terms and conditions. Using this Website indicates that you accept these terms and conditions together with our Privacy Notice and Cookies policy and all applicable laws and regulations regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website. You should print a copy of these terms and conditions for future reference.
2. License
- Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website are owned by us, our licensors, advertisers or content suppliers. Except as expressly provided nothing contained herein shall be construed as creating any license or right under copyright, trademark or other intellectual property rights. You may store, manipulate, analyze, reformat, print and display the content supplied solely for your own personal and non-commercial use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the Website. Any use of extracts from this Website other than as permitted above for any purpose is prohibited. If you breach any of the provisions of these terms and conditions, your permission to use this Website automatically terminates. boohoo.com is a trade mark. No license or consent is granted to you to use these marks in any way except as expressly provided herein, and we reserve all rights in these and any related marks. You agree not to use these marks or any marks, which are colorably similar without the written permission of Boohoo.com UK Limited.
- Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.
- Any rights not expressly granted in these terms are reserved.
3. Service access
- While we endeavor to ensure that this Website is available 24 hours a day, we shall not be liable if for any reason this Website is unavailable at any time or for any period.
- We give no warranties as to the availability, performance or accessibility of the Website.
- Access to this Website may be suspended temporarily and without notice at our discretion including without limit in the case of system failure, maintenance or repair or for reasons beyond our control.
4. Links and Advertisements
- Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.
- We reserve the right to display advertisements on the Website and on your login pages of third party products and/or services which may be of interest to you. Please be aware that the products and services advertised are not provided by us and are provided by third parties over whom we do not have control. You should satisfy yourself that you wish to purchase those products or services and that you agree to the third party’s terms and conditions before contracting with them. We accept no liability for any products or services or information provided by third party providers.
- If you would like to create a link to this Website, you may only do so with our prior written consent.
5. Registration
- Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.
- Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Responsibility for the security of any passwords rests with you.
6. Disclaimer
- While we endeavor to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the services provided on it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.
- The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.
7. Liability
- The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- Loss of income or revenue;
- Loss of business;
- Loss of profits or contracts;
- Loss of anticipated savings;
- Loss of data;
- Loss of goodwill;
- Wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
- Nothing in these terms and conditions shall exclude or limit our liability for:
- death or personal injury caused by negligence; or
- fraud; or
- misrepresentation as to a fundamental matter; or
- any liability which cannot be excluded or limited under applicable law.
- If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.
- Any transmission of data to the Website is at your own risk. You accept the inherent security risks of providing information and dealing on line over the internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. We will not be held responsible for any breach of security unless this is due to our negligence or willful default.
- 7.5 You have read this disclaimer and agree to it on the basis that you agree it is reasonable.
8. Indemnity
- You agree to indemnify, defend and hold harmless Boohoo.com UK Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Website, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.
9. Termination
- We may at any time terminate or suspend any part of the Website without notice to you.
10. Governing law and jurisdiction
- These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms
- You agree and accept to be bound by the terms of our Privacy Notice.
OUR RETURNS POLICY
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
•Items must be returned within 28 days of receipt.
• Items must be unworn, unwashed and unused with the original labels still attached.
• Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet.
• Underwear and swimwear can only be returned if the hygiene seal has not been removed.
• Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons.
• Shoes must be tried on indoors.
If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.
Please note, if you choose to return via any method other than one of our chosen carriers, you will remain responsible for the item(s), including any loss or damage, until we receive.
CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS
If you’re a customer in the EEA, you get 14 days to cancel your contract with us
This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).
There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:
Email us: customerservices@boohoo.com
Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD
If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above.
Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken.
All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
FAULTY GOODS
We’re really sorry to hear that you’ve received an item that’s not in perfect condition. So that we can get this fixed for you please head over to our Contact Us section.
To help us get this fixed for you ASAP, when you first contact us please include the following information;
- Your name
- Order number
- Product name and code
- Picture of the fault
- Description of the fault
(The product name and code can be found on your order confirmation email).
If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you won’t be able to attach the image on the form just yet.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?
A typical refund will take up to 21 days, that’s 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system.
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.
We’ll be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.
If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). There will be a charge for returning the item to us at a fixed amount of $6 which will be deducted from the amount to be refunded to you. You'll then receive a full refund minus the cost of $6 for returning the item.
CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?
Unfortunately we don't offer an exchange facility. Simply return your item(s) and reorder for a replacement. Your refund will be processed once we've received your unwanted items.
privacy notice
Here at boohoo.com UK Ltd (‘boohoo’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by boohoo. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It covers:
- The personal data we collect
- How we collect your data
- How we use your data
- Marketing preferences, adverts and cookies
- Links to other websites and third parties
- How we share your data
- Your rights
- Changes to this privacy notice
- How to contact us
Who is boohoo
boohoo is a leading online fashion retail company. We design, source, market and sell clothing, shoes, accessories and beauty products targeted at 16-24 year-old consumers in almost every country in the world.
Boohoo is part of the Boohoo Group (“Group”) and, as part of the Group, is affiliated with a number of brands, including Karen Millen, Warehouse, Debenhams, Oasis, Coast, Dorothy Perkins, Debenhams, Burton, Wallis, boohooMAN, Prettylittlething and Nasty Gal. In this privacy notice, such brands together with any other brand which is acquired into the Group shall be referred to as the “affiliated group companies”.
Our commitment to you
We will only collect and use your personal data for the following purposes, to:
- fulfil your order(s)
- fulfil orders made on your behalf (e.g., e-gift card orders)
- communicate with you following a "refer a friend" nomination
- keep you up to date with the latest offers and trends and to provide you with information about your account and orders
- give you a better shopping experience
- help us to make our marketing more relevant to you and your interests
- improve our products and services
- meet our legal responsibilities
- provide and personalize our website and applications
- support, develop, troubleshoot, and debug our website and applications
- provide you with information, products, or services that you request from us
- create, maintain, customize, and secure your account with us
- help maintain the safety, security, and integrity of our websites, applications, products and services, databases and other technology assets, and business, including to detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
- debug to identify and repair errors that impair existing intended functionality in our websites or applications
- internally test, research, analyze, and develop our products and services, including to develop and improve our websites and applications, and to develop, improve, or demonstrate our products and services
- carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including our terms of use or terms of sale
- fulfill any other purpose for which you provide it.
We will also use your personal information in any other way we may describe when you provide the information or for any other purpose with your consent.
How we keep your data safe and secure
We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved. We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law. In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so.
The personal data we collect
Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed. While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children. If you are under the age of 13, you are not permitted to use or submit your data to the website. The following groups of personal data are collected:
- Identity Data includes information such as: first name, last name, title, date of birth (optional), occupation, personal description, photo and gender.
- Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media).
- Financial Data includes information such as: payment card details and bank account.
- Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.); payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded.
- Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
- Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.
- Usage Data includes information such as: how and when you use our website/app, how you moved around it, what you searched for; website/app performance statistics, traffic, location, weblogs and other communication data; loyalty programme activities; and details of any other boohoo products and services used by you.
- Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
How we collect your data
We may collect personal data about you in the following ways:
- Direct interactions – you may give us your Identity, Contact, Financial, Transaction,
Profile, and Marketing and Communications data (as described above) by filling in forms, entering information
online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data
you provide, for example, when you:
- Create an account or purchase products on our website;
- Subscribe to our newsletter, discussion boards, social media sites or create wish lists;
- Enter a competition;
- Join a Boohoo loyalty programme;
- Complete a voluntary market research survey;
- Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service);
- Use the “refer a friend” function on our website; or
- When you log in to our website via social media.
- Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details.
- Third parties – we may receive personal data about you from various third parties,
including:
- Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’.
- Technical Data from affiliate networks through whom you have accessed our website;
- Identity and Contact Data from social media platforms when you log in to our website using such social media platforms;
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
Marketing preferences, adverts and cookies Marketing - your preferences
We may send you marketing communications and promotional offers:
- if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below);
- by email if you have signed up for email newsletters;
- if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below).
We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.
We may check your details with appropriate third parties (for example credit reference agencies, such as Experian) before we send you promotions for financial services products. This is to ensure your information is accurate, that the product is suitable for you, and to tailor those offers to you.We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels.
From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in.
You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time:
- If you have opted into SMS no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email; or
- account holders may withdraw their consent by simply logging in to My Account and editing your ‘Contact Preferences’.
We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented.
Cookies
Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy.
Online ads
We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target boohoo banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service.
Our use of analytics and targeted advertising tools
We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Content Square, Adroll, Responsys, Criteo and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data.
In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features using their . As an added privacy measure, you can also use the .
Google will use data for ad personalisation when a customer provides consent. Please see Google’s Privacy & Terms site which provides further detail as to how google uses your personal data.
The Digital Advertising Alliance (which includes companies such as Google, Responsys and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly.
If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us.
Links to other websites and third parties
Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites.
How we share your data
We may disclose and share your personal data with the parties set out below:
- where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications;
- to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as:
- third party service providers that we engage to provide IT systems and software, and to host our website;
- third party payment processing services (including Worldpay, Adyen, Paypal, and in certain regions, Klarna) to process your payment to us. boohoo does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are compliant with necessary regulations;
- third party service providers that we engage to deliver goods you have ordered and to manage any returns;
- third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services;
- analytics and search engine providers that assist us in the improvement and optimisation of our website;
- affiliate networks through whom you have accessed our website;
- to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice;
- to Klarna Bank AB, without limiting the aforementioned. We work with Klarna to offer you more online payment methods. Once you decide to use the payment method provided by Klarna, we provide Klarna with certain information about you, such as contact and order information, in order for Klarna to evaluate if it can offer its payment method and to tailor the payment method for you. The information is disclosed only if you choose to use Klarna’s services as your payment method. Klarna is responsible for all credit control, financing, administration and customer service in respect of the payment service it offers. The relationship between Klarna and you is regulated by Klarna’s own Customer Terms. By using Klarna’s services, you agree to the processing of your personal information by Klarna. Klarna is the data controller in respect of all information it collects once you have selected to use Klarna’s services as your payment method, and the use of your personal information will be governed by Klarna’s Privacy Policy here. Klarna has assured Boohoo that it complies with applicable privacy and data protection law in respect of your personal data;
- to protect our customers, boohoo group companies and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with other boohoo group companies and with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that the other boohoo group companies and these third parties may retain a record of the information that we provide to them for this purpose;
- we may share your personal data with Ravelin and/or Risk Guardian and/or other fraud prevention and analysis service providers, in order to carry out fraud prevention checks on our behalf. If personal data is provided to Ravelin, Ravelin will also use this personal data to improve its service and machine learning to improve its automated processing. A copy of Ravelin's privacy notice can be found at: https://www.ravelin.com/privacy-policy-new which explains how Ravelin will use your personal data for these purposes; and
- if we are under a duty to disclose or share your personal data in order to comply with any legal obligation; or
- to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
Worldpay
Worldpay are the data controller in respect of the Personal Information that you give to them (and which they hold about you) when you sign up for, access, or use services, features, technologies or functions offered on the Worldpay website (including when using Worldpay to pay for goods or services offered on the Boohoo website) and in relation to Personal Information collected during the course of business as set out in their Privacy Policy which can be found on their website at https://www.worldpay.com/
Do Not Track Signals
We also may use automated data collection technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Some web browsers permit you to broadcast a signal to websites and online services indicating a preference that they “do not track” your online activities. At this time, we do not honor such signals and we do not modify what information we collect or how we use that information based upon whether such a signal is broadcast or received by us.
Accessing, Correcting, and Deleting Your Personal Data
You can review and change your personal data by logging into your account and visiting your account profile page. You may also send us an email at DPO@boohoo.com to request access to, correct or delete any personal data that you have provided to us. We cannot delete your personal data except by also deleting your user account. We may not accommodate a request to change or delete your personal data if we believe the change or deletion would violate any law or legal requirement or cause the information to be incorrect.
Jurisdiction-Specific Privacy Rights
The law in some jurisdictions may provide you with additional rights regarding our use of personal data. To learn more about any additional rights that may be applicable to you as a resident of one of these jurisdictions, please see the privacy addendum for your state that is attached to this privacy notice.
Use of Chat Transcripts
We use transcriptions we record and retain from your chat session to provide you with support and respond to your inquiries, and to help develop and improve our products and services. Our chat service may be provided by a third-party service, however we do not control these third parties’ technology. If you have questions about the use of the chat service, you should contact the chat provider directly. Your chat transcript will be made available to you and we may also share for the above purposes with our subsidiaries and affiliates, and with contractors, service providers, and other third parties we use to support our business.
Your California Privacy Rights
If you are a resident of California, you have the additional rights described in the Privacy Notice Addendum for California Residents.
Your GDPR Privacy Rights
If you are a resident of the European Economic Area, Switzerland, or the United Kingdom, you have the additional rights described in our GDPR Privacy Addendum.
Changes to this privacy notice
From time to time we may change this privacy notice. If there are any significant changes we will post updates on our website, applications or let you know by email.
How to contact us
We welcome feedback and are happy to answer any questions you may have about your data.
Please send any questions, comments or requests for more information to our nominated representative and Data Protection Officer, who can be contacted at DPO@boohoo.com..
This privacy notice was last updated on 1st January 1, 2023 (Version v1.11).
Boohoo.com UK Limited,
Registered Company Number: 05723154,
UK VAT Number: 185 4874 61.
GDPR PRIVACY ADDENDUM
This GDPR Privacy Addendum (the “GDPR Privacy Addendum”) supplements the information contained in our privacy notice and applies solely to customers and users of our websites, iOS and android applications, individuals who interact with us through social media, email, or phone, and individuals that participate in our competition and events that are located in the European Economic Area, the United Kingdom, or Switzerland. We adopt this GDPR Privacy Addendum to comply with the European Union’s General Data Protection Regulation, and any laws implementing the foregoing by any member states of the European Economic Area, the United Kingdom (including the UK Data Protection Act and the UK-GDPR), and or Switzerland (collectively, the “GDPR”). Unless otherwise defined in this GDPR Privacy Addendum, any terms defined in the GDPR or our privacy notice have the same meaning when used in this GDPR Privacy Addendum. When this GDPR Privacy Addendum is applicable to you, it takes precedence over anything contradictory in our privacy notice.
Data Controller and Data Protection Officer
Boohoo.com UK Ltd, of 49-51 Dale Street, Manchester M1 2HF (collectively referred to as “boohoo”, “we”, “us” and “our” in this privacy notice) is the controller and responsible for your personal data collected through the www.boohoo.com website (the “website”) and boohoo app (the “app”). Details of our Data Protection Officer responsible for overseeing questions in relation to this privacy notice and our details are set out in the “How to Contact Us” section at the end of this notice.
Information We Collect About You and How We Collect It
The Personal Data we collect and the ways in which we collect it is described in our privacy notice. The personal data we collect from you is required to enter into a contract with boohoo, for boohoo to perform under the contract, and to provide you with our products and services. If you refuse to provide such personal data or withdraw your consent to our processing of personal data (when appropriate), then in some cases we may not be able to enter into the contract or fulfill our obligations to you under it.
The legal basis for processing your personal data
We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it.
We will only collect personal data from you when:
- we have your consent to do so, or
- we need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or
- the processing is in our legitimate interests and not overridden by your rights, or
- we have a legal obligation to collect or disclose personal data from you.
Uses made of your personal data
Your personal data is used by boohoo to support a range of different activities. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
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Purpose/Activity |
Type of data |
Lawful basis for processing including basis of legitimate interest |
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To create an account and register you as a new customer (either directly or via social media). |
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(1) To process and deliver your order including: recording your order details; keeping you informed about the order status; process payments and refunds, collect money owed to us; (2) To protect our customers, boohoo group companies and website from fraud and theft, which involves automated decision making to assist such fraud prevention and detection |
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(1) To manage our relationship with you, including: providing you with any information, products and services that you request from us(or that has been requested on your behalf through our "refer a friend" function); (2) notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey. |
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To enable you to take part in a competition, event, survey, or receive a reward for shopping with us. |
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To administer, protect and improve our business and our website/app, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data; setting default options for you, such as language and currency. |
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To deliver relevant website content, online advertisements and information for you; and measure the effectiveness of the advertising provided. |
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To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences; ; and the website, products, services, marketing, customer relationships and experiences of our affiliated group companies; and for market research, statistical and survey purposes. |
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To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS. |
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Legitimate interests (when we share data with credit reference agencies, to ensure credit products are offered to customers who are suitable for it) See further details in the section ‘Marketing preferences, adverts and cookies' |
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To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets. |
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To process and deliver your e-gift card orders including taking payment and communicating with you and/or the nominated recipient if delivered to another person. |
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We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law.
If you have any questions about how boohoo use any of your personal data, please contact our Data Protection Officer at DPO@boohoo.com.
Your Rights
You have several rights under the data privacy legislation. This includes, under certain circumstances, the right to:
- request access to your personal data
- request correction of your personal data
- request erasure of your personal data
- request restriction of processing of your personal data
- request the transfer of your personal data
- object to processing of your personal data
- request human intervention for automated decision making
Brief details of each of these rights are set out below. If you wish to exercise any of these rights, please email us at DPO@boohoo.com.
Request access to your personal data
You have the right to obtain a copy of the personal data we hold about you and certain information relating to our processing of your personal data.
Request correction of your personal data
You are entitled to have your personal data corrected if it is inaccurate or incomplete. You can update your personal data at any time by logging into your account and updating your details directly, or by emailing us at DPO@boohoo.com.
Request erasure of your personal data
This enables you to request that boohoo delete your personal data, where there is no good reason for us continuing to process it. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Request restriction of processing of your personal data
You have a right to ask boohoo to suspend the processing of your personal data in certain scenarios, for example if you want us to establish the accuracy of the data, or you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it. Where processing is restricted, we are allowed to retain sufficient information about you to ensure that the restriction is respected in future.
Request the transfer of your personal data
You have the right to obtain a digital copy of your personal data or request the transfer of your personal data to another company. Please note though that this right only applies to automated data which you initially provided consent for us to use or where we used the data to perform a contract with you.
Object to processing of your personal data
You have the right to object to the processing of your personal data where we believe we have a legitimate interest in processing it (as explained above). You also have the right to object to our processing of your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your data which override your rights and freedoms.
Request human intervention for automated decision making and profiling
You have the right to request human intervention where we are carrying out automated decision making when processing your personal data. This form of processing is permitted where it is necessary as part of our contract with you, providing that appropriate safeguards are in place or your explicit consent has been obtained.
We will try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
Right to lodge a complaint
If you have any concerns or complaints regarding the way in which we process your data, please email us directly at DPO@boohoo.com. You also have the right to make a complaint to the ICO (the data protection regulator in the UK) or (if you are located in the European Union) any other competent supervisory authority in your country of residence (a list of supervisory authorities can be found here: https://edpb.europa.eu/about-edpb/about-edpb/members_en). We would, however, appreciate the chance to deal with your concerns before you approach the ICO or any other supervisory authority, so please do contact us in the first instance.
Your data and countries outside of the UK
The personal data we collect from you may be transferred to, and stored at, destinations outside the UK using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the UK who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice.
Whenever we transfer personal data outside the UK, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. We will be able to transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data. More information can be found here: https://ico.org.uk/for-organisations/guide-to-data-protection/guide-to-the-general-data-protection-regulation-gdpr/international-transfers/ Otherwise, we may use specific contractual clauses approved for use in the UK which give personal data the same protection as it has in in the UK. More Information about this can be found on the ICO’s website.
How long we keep your data for
We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available on request.
Changes to this GDPR Addendum
From time to time we may change this GDPR Addendum. If there are any significant changes we will post updates on our website, applications or let you know by email.
How to contact us
We welcome feedback and are happy to answer any questions you may have about your data.
Please send any questions, comments or requests for more information to our nominated representative and Data Protection Officer, who can be contacted at DPO@boohoo.com..
This privacy notice was last updated on 1st January 2023 (Version v1.11)
To contact us:
In The United Kingdom: boohoo.com UK Limited, 49-51 Dale Street, Manchester M1 2HF Registered Company Number: 05723154, UK VAT Number: 185 4874 61.
In the European Union: eudataprotection@boohoo.com
Effective Date: 1st January 2023
Last Reviewed on: 1st January 2023
This Privacy Notice Addendum for California Residents (the “California Privacy Addendum”) supplements the information contained in boohoo’s privacy notice and describes our collection and use of Personal Information (as defined below). This California Privacy Addendum applies solely to all visitors, users, and others who reside in the State of California (“Consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 as amended by the California Privacy Rights Act of 2020 (collectively, the “CPRA”) and any terms defined in the CPRA have the same meaning when used in this notice.
Scope of this California Privacy Addendum
This California Privacy Addendum applies to information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your device (“Personal Information”) that we collect when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It also applies to your Personal Information to the extent that someone has nominated you through our "refer a friend" function or purchased an e-gift card on your behalf. However, publicly available information that we collect from government records and deidentified or aggregated information (when deidentified or aggregated as described in the CPRA) are not considered Personal Information and this California Privacy Addendum does not apply.
This California Privacy Addendum does not apply to employment-related Personal Information collected from our California-based employees, job applicants, contractors, or similar individuals (“Personnel”). Please contact your local human resources department if you are part of our California Personnel and would like additional information about how we process your Personal Information.
Information We Collect About You and How We Collect It
Boohoo collects, and over the prior twelve (12) months have collected, the following categories of Personal Information about Consumers:
| Personal Information Category | Sold or Shared | Categories of Third Parties To Whom Your Personal Information is Sold or Shared |
|---|---|---|
| A. Identifiers. | Sold and Shared | Business partners, Internet cookie information recipients, such as analytics and behavioral advertising services. |
| B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | Shared | Business partners |
| C. Protected classification characteristics under California or federal law. | Shared | Business partners |
| D. Commercial information. | Shared | Business partners |
| F. Internet or other similar network activity. | Sold and Shared | Advertisers and advertising networks, Internet cookie information recipients, such as analytics and behavioral advertising services. |
| G. Geolocation data. | No | N/A |
| H. Sensory data. | No | N/A |
| K. Inferences drawn from other Personal Information. | Shared | Business partners |
Boohoo will not collect additional categories of Personal Information without providing you notice.
Sources of Personal InformationWe collect Personal Information about you from the sources described in our privacy notice.
Purposes for Our Collection of Your Personal InformationThrough the use of cookies on our websites and applications, we may use, “sell” for monetary or other valuable consideration, “share” for the purposes of cross-context behavioral advertising, or disclose the Personal Information we collect and, over the prior twelve (12) months, have used, “sold” for monetary or other valuable consideration, “shared” for the purpose of cross-context behavioral advertising, or disclosed the Personal Information we have collected, for the purposes described in our privacy notice. Boohoo will not use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Third Parties to Whom Do We Disclose Your Personal Information for Business PurposesWhen we disclose Personal Information to non-affiliated third-parties for a business purpose, we enter a contract that describes the purpose, requires the recipient to both keep that Personal Information confidential and not use it for any purpose except for the purposes for which the Personal Information was disclosed and requires the recipient to otherwise comply with the requirements of the CPRA. In the preceding twelve (12) months, boohoo has disclosed the following categories of Personal Information for one or more of the business purposes described below to the following categories of third parties:
| Personal Information Category | Categories of Non-Service Provider and Non-Contractor Third Party Recipients |
|---|---|
| A. Identifiers. | Advertisers and advertising networks, Service providers, Affiliates, parents, and subsidiary organizations of boohoo, Social media companies, Internet cookie information recipients, such as analytics and behavioral advertising services. |
| B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | Advertisers and advertising networks, Service providers, Affiliates, parents, and subsidiary organizations of boohoo, Social media companies, Internet cookie information recipients, such as analytics and behavioral advertising services. |
| C. Protected classification characteristics under California or federal law. | Advertisers and advertising networks, Service providers, Affiliates, parents, and subsidiary organizations of boohoo, Social media companies, Internet cookie information recipients, such as analytics and behavioral advertising services. |
| D. Commercial information. | Service providers, Affiliates, parents, and subsidiary organizations of boohoo. |
| F. Internet or other similar network activity. | Service providers, Internet cookie information recipients, such as analytics and behavioral advertising services. |
| G. Geolocation data. | Service providers, Affiliates, parents, and subsidiary organizations of boohoo. |
| H. Sensory data. | Service providers, Affiliates, parents, and subsidiary organizations of boohoo. |
| K. Inferences drawn from other Personal Information. | Advertisers and advertising networks, Service providers, Affiliates, parents, and subsidiary organizations of boohoo. |
| Sensitive Personal Information Category | Categories of Third Party Recipients |
|---|---|
| Complete account access credentials (user names, account numbers, or card numbers combined with required access/security code or password) | Service providers, Affiliates, parents, and subsidiary organizations of boohoo. |
| Racial or ethnic origin | Service providers, Affiliates, parents, and subsidiary organizations of boohoo. |
We disclose your Personal Information to the categories of third parties listed above for the following business purposes:
- Helping to ensure security and integrity of our products, services, and IT infrastructure to the extent the use of the Personal Information is reasonably necessary and proportionate for these purposes.
- Debugging to identify and repair errors that impair existing intended functionality.
- Short–term, transient use, including, but not limited to, nonpersonalized advertising shown as part of your current interaction with us. Our agreements with third parties prohibit your Personal Information from disclosure to another third-party and from using your Personal Information to build a profile about the you or otherwise alter your experience outside your current interaction with us.
- Performing services on behalf of us, including maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of us.
- Providing advertising and marketing services, except for cross-context behavioral advertising, to Consumers.
- Undertaking internal research for technological development and demonstration.
- Undertaking activities to verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured, manufactured for, or controlled by us.
In addition to the above, we may disclose any or all categories of Personal Information to any third-party (including government entities and/or law enforcement entities) as necessary to:
- comply with federal, state, or local laws, or to comply with a court order or subpoena to provide information;
- comply with a civil, criminal, or regulatory inquiry, investigation, subpoena, or summons by federal, state, or local authorities;
- cooperate with law enforcement agencies concerning conduct or activities that we (or one of our service providers) believe may violate federal, state, or local law;
- comply with certain government agency requests for emergency access to your Personal Information if you are at risk or danger of death or serious physical injury; or
- exercise or defend legal claims.
We do not sell Personal Information as the term “sell” is commonly understood to require an exchange for money. However, the use of advertising and analytics cookies on our Website is considered a “sale” of Personal Information as the term “sale” is broadly defined in the CPRA to include both monetary and other valuable consideration. Our “sale” is limited to our use of third-party advertising and analytics cookies and their use in providing behavioral advertising and their use in understanding how people use and interact with our website(s) and applications. Our “sales” of your Personal Information in this matter is subject to your right to opt-out of those sales (see Your Choices Regarding our “Sale” or “Sharing” of your Personal Information).
“Sharing” of Your Personal Information for Cross-Context Behavioral Advertisingboohoo may “share” your Personal Information for the purpose of cross-context behavioral advertising, subject to your right to opt-out of that sharing (see Your Choices Regarding our “Sale” or “Sharing” of your Personal Information). Our “sharing” for the purpose of cross-context behavioral advertising would be limited to our use of third-party advertising cookies and their use in providing you cross-context behavioral advertising (i.e., advertising on other websites or in other mediums). When the recipients of your Personal Information disclosed for the purpose of cross-context behavioral advertising are also permitted to use your Personal Information to provide advertising to others, we also consider this disclosure as a “sale” for monetary or other valuable consideration under the CPRA.
In the preceding twelve (12) months, boohoo has “sold” for monetary or other valuable consideration, or “shared” for the purpose of cross-context behavioral advertising, the following categories of Personal Information to the following categories of third parties:
| Personal Information Category | Sold or Shared | Categories of Third Parties To Whom Your Personal Information is Sold or Shared |
|---|---|---|
| A. Identifiers. | Sold and Shared | Business partners, Internet cookie information recipients, such as analytics and behavioral advertising services. |
| B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). | Shared | Business partners |
| C. Protected classification characteristics under California or federal law. | Shared | Business partners |
| D. Commercial information. | Shared | Business partners |
| F. Internet or other similar network activity. | Sold and Shared | Advertisers and advertising networks, Internet cookie information recipients, such as analytics and behavioral advertising services. |
| G. Geolocation data. | No | N/A |
| H. Sensory data. | No | N/A |
| K. Inferences drawn from other Personal Information. | Shared | Business partners |
Your Personal Information may be “sold” or “shared” as described above for the following business or commercial purposes:
- To market their goods and services to you
- To provide us with analytics services for our websites and applications
We do not “sell” the Personal Information of minors under the age of 16 for monetary or other valuable consideration and we do not “share” such Personal Information for cross-context behavioral advertising without affirmative consent as required by the CPRA. More information on how minors under the age of 16 may change their choice regarding the “sale” or “sharing” of their Personal Information can be found in Your Choices Regarding our “Sale” or “Sharing” of Your Personal Information.
Consumer Data RequestsThe CPRA provides California residents with specific rights regarding their Personal Information. This section describes your CPRA rights and explains how to exercise those rights. You may exercise these rights yourself or through your Authorized Agent. For more information on how you or your Authorized Agent can exercise your rights, please see Exercising Your CPRA Privacy Rights. These rights include the right to:
- Request to know the categories of Personal Information we have collected about you and how we have used it
- Request correction of your Personal Information.
- Request deletion of your Personal Information.
Brief details of each of these rights are set out below. You also have the right to opt-out of our sale or sharing of your personal data, as described further below.
Right to Know.You have the right to request that boohoo disclose certain information to you about our collection and use of your Personal Information over the past 12 months (a “Right to Know” Consumer Request).
Access to Specific Pieces of Information (Data Portability).You also have the right to request that boohoo provide you with a copy of the specific pieces of Personal Information that we have collected about you, including any Personal Information that we have created or otherwise received from a third-party about you (a “Data Portability” Consumer Request).
Correction.You have the right to request that we correct any incorrect Personal Information about you to ensure that it is complete, accurate, and as current as possible. In addition to other methods you may have to exercise this right as described below, you may review and correct some Personal Information about yourself by logging into your account page and updating your details directly.
Deletion.To exercise the rights described above, please submit a request (a “Consumer Request”) to us by either:
- · Emailing us at DPO@boohoo.com
If you fail to make your Consumer Request in accordance with the ways described above, we may either treat your request as if it had been submitted with our methods described above or provide you with information on how to submit the request or remedy any deficiencies with your request. Only you, or your Authorized Agent that you authorize to act on your behalf, may make a Consumer Request related to your Personal Information. To designate an Authorized Agent, see Authorized Agents below.
All Consumer Requests must:
- · Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an Authorized Agent of such a person. This may include:
- · Verifying Personal Information that we may already have about you, such as prior order numbers, address / ZIP code, and other similar information.
- · Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm which Personal Information relates to you or the individual for whom you are making the request as their Authorized Agent. Making a Consumer Request does not require you to create an account with us. However, we do consider requests made through your password protected account sufficiently verified when the request relates to Personal Information associated with that specific account. We will only use Personal Information provided in a Consumer Request to verify the requestor’s identity or authority to make the request. For instructions on exercising sale opt-out rights, see Your Choices Regarding our “Sale” or “Sharing” of Your Personal Information.
Authorized AgentsYou may authorize your agent to exercise your rights under the CPRA on your behalf by registering your agent with the California Secretary of State or by providing them with power of attorney to exercise your rights in accordance with applicable laws (an “Authorized Agent”). We may request that your Authorized Agent submit proof of identity and that they have been authorized exercise your rights on your behalf. We may deny a request from your Authorized Agent to exercise your rights on your behalf if they fail to submit adequate proof of identity or adequate proof that they have the authority to exercise your rights. In response to a Right to Know or Data Portability Consumer Request, we will provide you with all relevant information we have collected or maintained about you on or after January 1, 2022, unless an exception applies. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For Data Portability Consumer Request, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance, such as CSV file(s) and/or PDF file(s). We do not charge a fee to process or respond to your Consumer Request unless it is excessive, repetitive, or manifestly unfounded. We reserve the right to consider more than two (2) total Right to Know or Data Portability Consumer Requests (or combination of the two) in a twelve (12) month period to be repetitive and/or excessive and require a fee. If we determine that your Consumer Request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Your Choices Regarding our “Sale” or “Sharing” of Your Personal Information “Sale” of Your Personal InformationAs described above, our use of cookies is considered a “sale” under the CPRA. We do not otherwise sell your Personal Information for monetary consideration. If you are 16 years of age or older, you have the right to direct us to not “sell” your Personal Information for monetary or other valuable consideration at any time (the “right to opt-out”). We do not “sell” the Personal Information of Consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the Consumer who is between 13 and 16 years of age, or the parent or guardian of a Consumer less than 13 years of age. Consumers who opt-in to Personal Information “sales” may opt-out of future “sales” at any time.
“Sharing” of Your Personal InformationIf you are 16 years of age or older, you have the right to direct us to not share your Personal Information for the purposes of cross-context behavioral advertising, which is showing advertising on other websites or other media based on your browsing history with our websites and applications (the “right to opt-out”). We do not share the Personal Information of Consumers we actually know are less than 16 years of age for this purpose, unless we receive affirmative authorization from either the Consumer who is between 13 and 16 years of age, or the parent or guardian of a Consumer less than 13 years of age. Consumers who opt-in to our sharing of Personal Information for these purposes may opt-out of future such sharing at any time.
How You May Opt-Out of Our Sale or Sharing of Your Personal InformationTo exercise the right to opt-out of the “sale” and the “sharing” your Personal Information for the purposes of cross-context behavioral advertising, you may do so by any of the following: clicking the link below, adjusting your cookie preferences, or by configuring your browser to send us a privacy signal as described in more detail below. You may also opt-out of such “sales” and “sharing” by setting your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you do not consent to our use of cookies or select this setting you may be unable to access certain parts of our websites or applications or other websites. You can find more information about cookies at http://www.allaboutcookies.org and http://youronlinechoices.eu.
Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize Personal Information sales. However, you may change your mind and opt back into the sale of Personal Information at any time by:
- If you have opted out of the sale or sharing of your Personal Information through cookies by adjusting your cookie preferences or by following the above link, you may simply re-adjust your cookie preferences.
- If you have opted out of the sale or sharing of your Personal Information through the use of a browser privacy control signal, you may turn off the signal and re-adjust your cookie preferences.
If you (or your Authorized Agent) submit a request to opt-in to our “sale” or “sharing” of your Personal Information, we will use a two-step process in order to confirm that you want to opt-in for such “sale” or “sharing” of your Personal Information. This may include confirming your choice by a popup box or other requirement to confirm your new choice.
Browser Privacy Control SignalsYou may also exercise your right to opt-out of the “sale” of your Personal Information for monetary or other valuable consideration and the “sharing” of your Personal Information for the purposes of cross-context behavioral advertising by setting the privacy control signal on your browser, if your browser supports it. We currently recognize and support the following privacy signals sent by browsers:
When we receive one of these privacy control signals, we will opt you out of any further “sales” or “sharing” of your Personal Information when you interact with our websites or applications through that browser and on that device. We will only be able to propagate your choice to opt-out to your account if you are currently logged in when we receive the privacy control signal from your browser. When we are able to propagate your choice to your account, you will be opted out of “sale” or “sharing” of your Personal Information on all browsers and devices on which you are logged in, and for both online and offline “sales” and “sharing.”
Your Choices Regarding our Use and Disclosure of Your Sensitive Personal InformationAs further described below, we do not use or disclose your Sensitive Personal Information for any purpose other than the following:
- To perform the services or provide the goods reasonably expected by an average Consumer who requests such goods or services;
- To detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted Personal Information, provided that our use of your Personal Information is reasonably necessary and proportionate for such purposes;
- To resist malicious, deceptive, fraudulent, or illegal actions directed at boohoo and to prosecute those responsible for those actions, provided that our use of your Personal Information is reasonably necessary and proportionate for this purpose;
- To ensure the safety of natural persons, provided that our use of your Personal Information is reasonably necessary and proportionate for this purpose;
- For short-term, transient use, including, but not limited to, nonpersonalized advertising shown as part of your current interaction with us, provided that the Personal Information is not disclosed to another third-party and is not used to build a profile about you or otherwise alter your experience outside the current interaction with us;
- To perform services on behalf of us, such as maintaining or servicing accounts, providing customer service, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing financing, providing analytic services, providing storage, or providing similar services on behalf of us; and
- To verify or maintain the quality or safety of a service or device that is owned, manufactured, manufactured for, or controlled by us, and to improve, upgrade, or enhance the service or device that is owned, manufactured by, manufactured for, or controlled by us.
We may offer you certain financial incentives permitted by the CPRA that can result in different prices, rates, or quality levels. Any CPRA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time. We may offer you certain financial incentives permitted by the CPRA that can result in different prices, rates, or quality levels. Any CPRA-permitted financial incentive we offer will reasonably relate to your Personal Information’s value and contain written terms that describe the program’s material aspects. Participation in a financial incentive program requires your prior opt in consent, which you may revoke at any time.
In determining the value of your Personal Information we collect as part of your participation in our financial incentives, we consider:
We will keep your Personal Information for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain Personal Information are available on request.
Other California Privacy RightsCalifornia Civil Code Section 1798.83 (California’s “Shine the Light” law) permits users of our websites that are California residents and who provide Personal Information in obtaining products and services for personal, family, or household use to request certain information regarding our disclosure of Personal Information to third parties for their own direct marketing purposes. If applicable, this information would include the categories of Personal Information and the names and addresses of those businesses with which we shared your Personal Information with for the immediately prior calendar year (e.g., requests made in 2023 will receive information regarding such activities in 2022). You may request this information once per calendar year. To make such a request, please send an email to DPO@boohoo.com.
Changes to This CPRA Privacy Addendumboohoo reserves the right to amend this California Privacy Addendum at our discretion and at any time. When we make changes to this California Privacy Addendum, we will post the updated addendum on the website and update the addendum’s effective date. If there are any significant changes we will post updates on our website, applications or let you know by email. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
Contact InformationIf you have any questions or comments about this California Privacy Addendum, the ways in which boohoo collects and uses your information described in this California Privacy Addendum, your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us through our Data Protection Officer at DPO@boohoo.com.