Extended returns Orders placed from Oct 29, 2026 have until Jan 5, 2027 to return their order

As of 05/15/2025 we do not provide cash refunds. For any orders placed before the 05/15/2025 which are subsequently returned we will honour a cash refund. Upon returning your item, you will receive credit to your boohoo account or as a voucher.

Something not quite right? You have 21 days from the day you receive it, to send something back.

Please note a returns charge of $14.99 per parcel will be deducted from your refund amount.

Please note, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, adult toys and swimwear or lingerie if the hygiene seal is not in place or has been broken.

Items of footwear and/or clothing must be unworn and unwashed with the original labels attached. Also, footwear must be tried on indoors. Items of homeware including bedlinen, mattresses and toppers, and pillows must be unused and in their original unopened packaging. This does not affect your statutory rights.

Click here to view our full Returns Policy.